Privacy Policy
Last updated 11 Nov 2026
This explains what personal data RentiGoo collects, why, who can see it, how long we keep it, and how you can download or delete it. We’ve kept it in plain language. If anything is unclear, ask our grievance officer.
1. Who we are
RentiGoo is an online marketplace where people in Bhopal rent things to and from each other. It is run by Rentigoo Technologies (proprietor: Ayush Shukla). For data protection law, we are the “Data Fiduciary” for the personal data described here.
Questions about your data, or a complaint, go to our grievance officer:
- Business
- Rentigoo Technologies (proprietor: Ayush Shukla) (Sole proprietorship, not registered as a company)
- Address
- Flat FF-2, Mahaveer Apartments, K-Sector, Ayodhya Bypass, Bhopal, Madhya Pradesh 462041
- support@rentigoo.in
- Phone
- +91 93014 22919
- Grievance officer
- Ayush Shukla, Founder and CEO
- Grievance officer contact
- support@rentigoo.in, +91 93014 22919
2. What we collect and why
We only collect what we need to run the marketplace. Here is all of it.
| What | Why we need it |
|---|---|
| Your email address | To create your login, send you sign-in and reset codes, and reach you about your bookings. Never shown to other people. |
| Your password | To protect your account. It is handled by Amazon Cognito; we never see or store it ourselves. |
| Your name | So people know who they’re dealing with. Others see only your first name and last initial (for example “Meera J.”). |
| Your area in Bhopal | To show you things nearby and tell renters roughly where an item is. We don’t collect your street address or location. |
| Bio and languages (optional) | Only if you choose to add them, to help others get to know you. |
| Your listings | To show your items to renters: title, description, photos, prices, deposit and the days they’re free. Listing photos are public files, like the listing itself. Before a photo is uploaded, your browser resizes it and removes its hidden details, such as the GPS location phones save in pictures. |
| Bookings | To run rentals: who, what, dates, the price breakdown, status, and the optional note you send with a request. For monthly rentals, also which months the owner has marked as paid, and any notice given. |
| Messages | So renters and owners can arrange pickups. Only the two people in a conversation can read it, and messages can’t be edited once sent. The other person can see when you’ve read their latest message. |
| Reviews | So people can judge who to rent with. Only someone who completed a rental can review it. |
| Your agreement | The versions of our Terms and this policy you agreed to, and when. Kept as proof of your consent. |
| Technical logs | When something goes wrong on our servers, error details are logged so we can fix it. These logs are deleted after one month. |
What we don’t collect
- Your phone number, ID documents, bank or card details (payments happen directly between renter and owner at pickup today).
- Your precise location, contacts, or anything from other apps.
- Analytics, advertising IDs or tracking of what you do across the internet. We use no analytics or advertising tools.
3. Your consent
When you create an account, you tick a box to agree to us using your data as this policy explains. You can withdraw that consent at any time by deleting your account (see section 8). Withdrawing doesn’t affect what was done lawfully before.
We may also use personal data without asking where the law allows, for example to comply with a court order or a lawful request from a government authority, or to respond to a medical emergency.
4. Who can see your data
- Anyone visiting RentiGoo can see your public name, area, profile bio and languages, your listings, your rating, and reviews about you.
- The other person in a booking can see the booking details and the messages between you.
- Our service providers store and process data for us under contract, and only to run RentiGoo. Today that is Amazon Web Services (sign-in, database, file storage, servers, and the emails that carry your codes).
- Authorities, when the law requires us to share, for example under a court order.
We don’t sell your data, and we don’t share it with advertisers.
5. Where your data is kept
Your data is stored with Amazon Web Services in their Mumbai region, in India. It is encrypted when it travels between your browser and our servers, and encrypted when stored.
6. How long we keep it
- Your account, profile, listings, messages and reviews: until you delete your account.
- Listing photos: until you take them off the listing, delete the listing, or delete your account.
- A minimal record of past bookings (dates, item, amounts and an internal ID, with no name or messages): for as long as tax, accounting and consumer protection laws require us to keep transaction records, then deleted.
- Server error logs: one month.
- Your sign-in on this device: until you log out (it’s kept in your browser’s storage).
7. How we protect it
- Passwords are handled by Amazon Cognito and never stored by us. Codes confirm that your email is really yours.
- Access rules on our servers decide who can read or change each piece of data. For example, only the two people in a booking can see it.
- Prices, availability and reviews are checked on our servers, not trusted from the browser.
If a personal data breach happens, we will tell the people affected and the Data Protection Board of India, as the law requires.
8. Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can:
- Get a copy of your data. Go to Account and choose “Download my data”.
- Correct it. Ask us, or change it yourself where the app lets you.
- Delete it. Go to Account and choose “Delete my account”. It happens straight away, except for the minimal booking records the law makes us keep.
- Complain to us, through our grievance officer (section 1). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- Complain to the Data Protection Board of India if you’re not happy with our answer.
- Nominate someone to exercise these rights for you if you die or become unable to. Write to our grievance officer to do this.
9. Age limit
RentiGoo is for people aged 18 and over. We don’t knowingly collect data from anyone younger. If you think a child has an account, tell our grievance officer and we’ll delete it.
10. Cookies and browser storage
We don’t use cookies. We use your browser’s storage only for things the site needs to work, like keeping you logged in. The Cookie and Storage Policy lists each item.
11. Changes to this policy
If we change this policy in a way that matters, we’ll update the date at the top and show a notice on your Account page. If a change needs your consent, we’ll ask for it before the change applies to you.